We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources to enhance your experience with our creative budgeting platform.

Personal Information You Provide

• Name, email address, and contact details when you register for our services
• Financial information necessary for budgeting analysis and planning tools
• Profile information including preferences and budgeting goals
• Communication content when you contact our support team
• Feedback and survey responses to improve our services

Automatically Collected Information

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, features used, and time spent on our platform
• Location information to provide region-specific budgeting insights
• Cookies and similar tracking technologies for functionality and analytics

Your information helps us deliver personalized budgeting solutions and continuously improve our creative financial planning tools. We process your data for specific, legitimate purposes that directly benefit your experience.

We never sell your personal information to third parties. We only share your data in specific circumstances outlined below, always ensuring appropriate safeguards are in place to protect your privacy.

Service Providers and Partners

We work with trusted third-party companies to help deliver our services. These providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your data.

• Cloud hosting providers for secure data storage and platform availability
• Payment processors for handling subscription and transaction processing
• Analytics providers to understand user behavior and improve our services
• Email service providers for delivering important communications
• Customer support tools to manage and resolve your inquiries efficiently

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Under Australian privacy laws and our commitment to transparency, you have several rights regarding your personal information. We make it easy for you to exercise these rights through our platform or by contacting our privacy team.

Access and Correction Rights

• Request access to all personal information we hold about you
• Update or correct inaccurate information in your profile
• Download a copy of your data in a portable format
• View the history of how your data has been used

Control and Deletion Rights

• Delete your account and associated personal information
• Restrict processing of your data for specific purposes
• Opt out of marketing communications at any time
• Object to automated decision-making processes

To exercise any of these rights, please contact us using the information provided at the end of this policy. We may need to verify your identity before processing certain requests to protect your privacy and security.

We implement comprehensive security measures to protect your personal and financial information. Our multi-layered approach includes technical, administrative, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of your data.

Technical Security Measures

• End-to-end encryption for all data transmission and storage
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Automated monitoring for suspicious activity and potential breaches
• Secure backup systems with encrypted data recovery processes

Operational Security Practices

Our team follows strict security protocols, including regular training on data protection best practices, background checks for employees with data access, and principle of least privilege access controls. We maintain incident response procedures and regularly test our security systems.

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our data retention practices are designed to balance your privacy rights with our legitimate business needs.

Retention Periods

• Account information: Retained while your account is active, plus 3 years after closure
• Financial data: Stored for 7 years to comply with Australian financial record requirements
• Communication records: Kept for 2 years for customer service quality purposes
• Usage analytics: Anonymized and retained indefinitely for service improvement
• Marketing preferences: Maintained until you opt out or close your account

International Data Transfers

While we primarily store data within Australia, some of our trusted service providers may process your information in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through contracts that meet Australian privacy standards.

You have the right to request information about where your data is stored and processed. We regularly review our data processing arrangements to ensure they meet evolving privacy requirements and best practices.